FREE CANCELLATION... Covid-19 update & cancellation policy: click here.

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Snowy mountains in Andorra
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Free Cancellation Policy & Covid-19 Updates

We look forward to welcoming you to Andorra for your ski holidays this winter.  Here is the latest news for Covid-19 in Andorra including entry requirements and restrictions in resort.

As we have more updates we'll be posting them on this page, so you will have regular updates with new information, however we also want to set out our policy when it comes to bookings and cancellations.

Book With Peace of Mind - Winter 2023-24

  • Book with Andorra Resorts and you can cancel free of charge for any reason up to 14 days before your booking start date*.
  • Even within 14 days, if you cannot travel due to Covid-19, eg. a positive test or a local lockdown, we will allow you to cancel free of charge up to 48 hours before the start date (medical certificate or official confirmation will be required).  In this case you would need to inform us as soon as possible that you are unable to travel.
  • If the resort you are visiting is closed due to Covid-19 we will give you a full refund by the same method of payment within 14 days, just like we did in March 2020.
  • Unfortunately during the coming months changes may need to be made to services, timetables, and options available.  In the case of major changes or the removal of a service you will have the option to cancel and have a refund, however there will be no further obligation for compensation.
  • * Accommodation bookings may have different free cancellation terms/periods, which will be advised at the time of booking.

Andorra Ski Season Dates 2023-24 (Provisional)

  • Pal-Arinsal
    • 1st December 2023 until 7th April 2024
  • Grandvalira
    • 1st December 2023 until 7th April 2024
  • Ordino-Arcalis
    • 1st December 2023 until 7th April 2024

Dates subject to weather conditions.

Covid-19 Winter 2022-23

Updated March 2023

  • Restrictions have now been lifted in Andorra, but you need to be responsible for checking of any requirements depending on your country of origin, and arriving by either France or Spain.
  • It is no longer a requirement to wear a face mask on public transport in Spain.
Keep checking back on this page for any updates.

Enjoy Your Holiday!

Rest assured that everyone involved in the mountain operations and holiday services, such as lift operators, ski schools, transport providers, hotels, bars & restaurants, are trying their best to make sure the ski resorts are ready for your arrival, and to make them as safe as they can be.

Obviously there are risks like there are at home, so we need your help too to take care like you would at home, to keep distanced where necessary, to wash and/or sanitise your hands regularly, and to isolate yourself from others if you have any of the symptoms of Covid-19.

Thank you for your understanding and for your continued support, and we hope you enjoy your holiday!

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