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Snowy mountains in Andorra
About Us Booking Conditions Gift Vouchers Privacy Policy Cookie Policy FAQ Contact Us
About Us Booking Conditions Gift Vouchers Privacy Policy Cookie Policy FAQ Contact Us

Covid-19 Updates & Cancellation Policy

We look forward to welcoming you to Andorra for your ski holidays this winter.  Here is the latest news for Covid-19 in Andorra including entry requirements and restrictions in resort.

As we have more updates we'll be posting them on this page, so you will have regular updates with new information, however we also want to set out our policy when it comes to bookings and cancellations.

Click here for info on Covid-19 testing in Andorra.

Book With Peace of Mind - Winter 2021-22

  • Book with Andorra Resorts and you can cancel free of charge for any reason up to seven days before your booking start date*.
  • Even within seven days, if you cannot travel due to Covid-19, eg. a positive test or a local lockdown, we will allow you to cancel free of charge up to 48 hours before the start date (medical certificate or official confirmation will be required).  In this case you would need to inform us as soon as possible that you are unable to travel.
  • If the resort you are visiting is closed due to Covid-19 we will give you a full refund by the same method of payment within 14 days, just like we did in March 2020.
  • Unfortunately during the coming months changes may need to be made to services, timetables, and options available.  In the case of major changes or the removal of a service you will have the option to cancel and have a refund, however there will be no further obligation for compensation.
  • * Accommodation bookings may have different free cancellation terms/periods, which will be advised at the time of booking.

Andorra Ski Season Dates

  • Vallnord
    • 3rd December 2021 until 18th April 2022
  • Grandvalira
    • 3rd December 2021 until 18th April 2022

Dates subject to weather conditions and Covid situation.

Health & Safety

  • We have been and will continue to be in dialogue with all of our service providers to ensure they are following local regulations and best practice guidelines to make your holiday experience as safe as possible.
  • When visiting our office please ensure only one member of your party comes to collect lift passes/lesson tickets, that you follow the markings, keep your distance, and follow the one-way route out of the building.
  • Some suppliers will have very specific health & safety requirements, such as the wearing of a face mask on airport transfers.  It is a condition of booking that you comply with any given instructions, and failure to comply may result in the refusal of service, in which case the supplier would not issue a refund.
Make sure you've packed a spare face mask in your hand luggage, just in case you need a replacement.
 
Please note that this is a guide for basic information only - this can change at any time, and for the latest information and restrictions please refer directly to the governments of Andorra, Spain, France, and your home country.

You can check the EU's risk level of your home country here >>

All info subject to change - please check for yourself with official government sources.

Please note, the below updates are from 10th March 2022 - we will continue to update this section during the ski season, but please check official government advice for the latest restrictions.

Updates from Andorra

Access to Andorra
  • From 10th March it is no longer a requirement to have a Covid pass (QR code etc) to come on holiday to Andorra, so you don't need it to check in to your accommodation, or for bars & restaurants etc. or for skiing.
Testing Before Leaving Andorra (Going Home)
  • Your home country may require you to have a Covid test before returning home.
  • Andorra has excellent facilities for Covid testing, because this has played a central role in how Andorra has managed the pandemic.
  • Please see our page on Covid-19 testing in Andorra for further info.
Arriving Via Spain
  • All tourists aged 12 years and upwards arriving into Spain must have one of the following:
    • Proof of being fully vaccinated at least 14 days prior to arrival in Spain, or
    • Documentation certifying a negative Covid test result in the 72 hours before arriving, which can be PCR, TMA, LAMP or NEAR (see next point).
  • Visitors from the UK aged 12 years and upwards must be fully vaccinated, ie. the pre-arrival test is no longer an option for UK visitors.
  • FROM 14th FEBRUARY... visitors from the UK aged 12-17 years can enter Spain with a negative PCR result taking in the 72 hours before arriving.
  • From 1st February onwards, at least 14 days must have passed since being fully vaccinated (with both doses of a 2-dose vaccine or one dose of a single-dose vaccine) before arrival in Spain. Your date(s) of vaccination must be specified and your final dose must have been administered within 270 days prior to travel to Spain. If you completed your vaccination (with both doses of a 2-dose vaccine or one dose of a single-dose vaccine) more than 270 days prior to travel to Spain, you must be able to show proof of having receiving a booster jab.
  • Documents can be in either English, Spanish, French or German and in paper or electronic format. All documents must specify the name and surname of the passenger.
  • You must also complete a health declaration form online here within 48 hours before your flight.  Once submitted you will receive a QR code to print or on their app, which you must have with you on arrival at the airport.
Arriving Via France
  • If you are travelling from the UK and age 18+:
    • You need to either be fully vaccinated or have had one dose plus a recovery certificate (recovery must be between 11 days and six months ago).
    • If your second dose of the vaccine was more than nine months ago you must also have had the booster.
    • FROM 12th FEBRUARY... You no longer need proof of a negative Covid test.
  • If you are travelling with children under 18:
    • Children no longer need a compelling reason to travel (so can travel for holidays).
    • Unvaccinated children aged 12-17 (even if accompanied by vaccinated adults) have to provide the result of a negative PCR carried out less than 72 hours prior to departure, or an antigen test (in paper or digital format) carried out less than 48 hours prior to departure.
    • Children aged under 12 are exempt from tests in all cases.
  • For other countries (depending on how France categorise your country of origin), if you are fully vaccinated, you must have the following:
    • Proof of vaccination status, and
    • Proof of a negative Covid test, which can be PCR or antigen, no more than 48 hours before travel.
  • All visitors will also need a completed ‘sworn statement’ (déclaration sur l’honneur) form self-certifying they are not suffering from symptoms associated with coronavirus and have not been in contact with confirmed cases in the preceding fortnight. This can be found on the French government’s website.
  • The French Government recognises the following vaccines: Pfizer, Moderna, Oxford/AstraZeneca, and Johnson & Johnson (the vaccines recognised by the European Medical Agency). “Fully vaccinated” is defined by the completion of a vaccination schedule, specifically:
    • 1 week after the second dose of Pfizer, Moderna, Oxford/AstraZeneca.
    • 4 weeks after the single and only dose of Johnson & Johnson.
    • 1 week after the single dose of any of the above vaccines if you have previously tested positive for COVID-19.
  • Children aged 12 years old or over who are not fully vaccinated and travelling with a fully vaccinated adult are required to present a negative test result (PCR or antigen) from within 24 hours before travel. However, they do not need to provide an essential reason for travel, nor do they need to self-isolate on arrival.

Please note, the following is a guide only and can be updated during the season without notice.

In The Ski Resorts

Covid Pass
  • A Covid certificate is no longer required to access the ski resorts of Andorra.
Skiing & Snowboarding
  • A capacity limit will not be set on the opened and ventilated lifts.
  • The capacity of the closed lifts will depend on the regulations issued by the Government of Andorra regarding public transport at any given time.
  • All visitors over the age of 6 must cover their face with a mask or an approved BUFF®️-type neck gaiter on lifts, in waiting areas and at boarding points.
  • It won’t be necessary for customers to cover their faces when skiing or snowboarding down the slopes, although the use of a mask or neck gaiter is recommended.
  • The ski & snowboard school will adapt their protocols for the safety of its customers and instructors.
Inside Facilities
  • Visitors are required to wear masks.
  • Temperature checks will be performed before allowing access to some enclosed spaces.
  • There will hydroalcoholic gel dispensers in the cable car boarding areas as well as in resort buildings and restaurants.
  • Protection screens have been installed at all information points.
In Mountain Restaurants
  • All staff will have PPE (personal protective equipment).
  • Social distancing will be required.
  • Visitors must follow marked traffic routes.
  • Introducing the use of digital processes for ordering.
  • Paying by card is recommended whenever possible.  

Updates for Airport Transfers

News from Andbus
  • The wearing of a mask is compulsory onboard.
  • Capacity on transfers has been temporarily limited to 75%.
  • All buses are disinfected daily with an ozone machine especially for buses, which prevents bacteria and viruses.

Restrictions Around Resorts

Bars & Restaurants
  • Use of masks is compulsory except when eating/drinking.

Enjoy Your Holiday!

Rest assured that everyone involved in the mountain operations and holiday services, such as lift operators, ski schools, transport providers, hotels, bars & restaurants, are trying their best to make sure the ski resorts are ready for your arrival, and to make them as safe as they can be.

Obviously there are risks like there are at home, so we need your help too to take care like you would at home, to keep distanced where necessary, to wash and/or sanitise your hands regularly, and to isolate yourself from others if you have any of the symptoms of Covid-19.

Thank you for your understanding and for your continued support, and we hope you enjoy your holiday!

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